Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
At Itty Bitty Keepsake, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our shop on Etsy.
1. Information We Collect
To fulfill your orders, we collect the following information:
Your name, email address, postal address, and payment details (processed securely through Etsy’s payment system).
Any additional personal information you provide when placing a custom order (e.g., personalized names for products).
2. Why We Collect Your Information
We rely on specific legal bases to collect and use your personal information, including:
Order Fulfillment: To process, fulfill, and ship your orders.
Customer Support: To respond to inquiries and resolve issues.
Legal Obligations: To comply with Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Your information is shared only in limited circumstances, including:
Etsy: Information is shared as necessary to provide our services and comply with Etsy’s policies.
Service Providers: We use third-party delivery services (e.g., USPS, UPS) to ship your orders.
Legal Compliance: If required to comply with legal obligations or court orders.
4. Data Retention
We retain your personal information only for as long as necessary to provide our services and as required by law. Typically, this means we store your data for up to 7 years to comply with tax and business records.
5. Your Rights
Depending on your location, you may have the following rights:
Access: To see what personal data we hold about you.
Correction: To update or correct your personal data.
Deletion: To request the deletion of your personal data (except where legal obligations apply).
Objection: To object to certain data processing activities.
To exercise any of these rights, please contact us using the information below.
6. How to Contact Us
If you have questions or concerns about this Privacy Policy, you may contact us at:
Email: ittybittykeepsake@gmail.com
Alternatively, you can contact Etsy directly to address concerns related to their platform’s privacy practices.
7. Updates to This Policy
We may update this Privacy Policy as needed to reflect changes in our business practices or legal requirements. Please check back regularly to stay informed.
Frequently Asked Questions
Custom and personalized orders
To ensure a smooth and timely process for your personalized order, it’s important that all required information is provided at the time of purchase. If any details are missing or incomplete, I will make every effort to contact you via Etsy messages.
I will reach out up to three times to gather the necessary information.
If I do not receive a response, I will either proceed with creating the order to the best of my ability based on the information provided or, depending on the situation, cancel and refund the order.
This policy ensures we can deliver the best possible service while accommodating your order needs. Thank you for your understanding and cooperation!
MAINTENANCE
Care Instructions
Thank you for choosing Itty Bitty Keepsake! To keep your items in great condition, please follow these care guidelines:
Muslin Security Blankets: Remove from wooden components and machine wash on cold or warm.
Wooden Items: Clean with a damp cloth—do not soak, as this may cause cracking. Periodically rub with olive oil to keep the wood shiny and like new.
Silicone Items: Wipe with a damp cloth or rinse with soap and water. Avoid soaking attached wooden parts.
Crochet Dolls: Spot clean gently with a damp cloth and mild detergent. Allow to air dry fully.
For questions, feel free to contact us. We’re happy to help!
Safety Information
For your child’s safety, always supervise use of pacifier clips, rattles, and crochet dolls.
Gently tug the pacifier clip before each use to ensure it’s secure.
Inspect pacifier clips, rattles, and crochet dolls before every use; discard if damaged.
Never use pacifier clips while your child is sleeping to avoid choking hazards.
Crochet dolls should be kept away from any potential hazards (e.g., loose threads) and always used with supervision.
By purchasing this product, you acknowledge and agree to these safety guidelines. Itty Bitty Keepsake is not responsible for improper use and waives all liability related to misuse of our products.